PRIVACY AND DATA PROTECTION
Privacy Policy
Last updated: 31 August 2026
Data controller
Villa Europa, DNI 78542258H, Calle Los Charranes 13, Nazaret, Lanzarote, Spain. Email: villaeuropalanzarote@gmail.com.
Data processed and purposes
We process the identification and contact details you provide through the forms, email, WhatsApp or the booking process to answer enquiries, manage bookings, payments and the stay, provide customer support and comply with legal obligations. Identification document details required for traveller registration are used solely to comply with the applicable legal reporting obligation.
Legal basis
The legal bases are pre-contractual measures requested by you, performance of the accommodation contract, compliance with legal obligations and, where applicable, your consent for optional processing.
Recipients and service providers
Data may be processed by hosting, email, form and booking providers acting as processors, including Avaibook, and disclosed to banks, payment providers or competent public authorities where necessary or legally required. If a provider processes data outside the European Economic Area, the safeguards required by the GDPR will apply.
Retention
Enquiries are retained for the time needed to answer and follow them up. Booking, billing and traveller-registration data are retained for the periods required by applicable tax, accounting, tourism, public-safety and consumer legislation. Data based solely on consent are kept until consent is withdrawn.
Your rights
You may request access, rectification, erasure, objection, restriction and portability, and withdraw consent at any time, by emailing villaeuropalanzarote@gmail.com. You may also lodge a complaint with the Spanish Data Protection Agency.
Security and data minimisation
We apply reasonable technical and organisational measures and process only the data necessary for each purpose. Please do not send sensitive or unnecessary information through the general contact form.
Updates
This policy may be updated to reflect legal, technical or service changes. The current version will always be available on this page.